The Commercial Roofing Customer‘s Bill of Rights
It happens all the time—your roofing contractors don’t show, your commercial roof problems remain unresolved or you are thrown for a loop when unexpected charges appear on your bill. As the owner of a commercial building, you should expect full transparency from your roofing contractor.
We at Roberts Roofing firmly believe in clearly communicating with our customers. With that in mind, here are some of the things you should expect from the commercial roofing contractors you hire.
Scheduling: Your crew should show up on time and clearly communicate which foul weather conditions will necessitate rescheduling.
Certifications: Be sure your commercial roofer has highly trained maintenance crews with up-to-date certifications to back up claims including but not limited to experience, equipment, installation record and financial stability.
Access: Roberts Roofing has a full-time receptionist and direct communication with all field foremen and supervisors. Furthermore, we have a 24/7 emergency service line to connect you with a real person, not a machine. We provide our customers with cell phone numbers of key personnel in case of emergency.
Compliance: All industrial roofers should be in compliance with all federal, state and local roofing guidelines.
Equipment: Certain jobs call for specialized equipment to get the job done. Your commercial roofer should clearly communicate how they will meet specialized needs. For example, at Roberts Roofing, we have the ability to construct custom scaffolding for loading materials onto the roof when the location of a particular building is too tight or inaccessible for a crane or boom truck.
Pricing: You should expect your roofer to negotiate fair fees based on your particular needs and to spell out the costs for all anticipated materials and/or labor. We believe in full disclosure of all charges. Ask your commercial roofer for total projects costs with installment breakdowns.
On-time completion: Roberts Roofing is often called in when another company has left the job site with the work incomplete. You have the right to expect your job to be completed on time with no interruptions other than foul weather delays.
Maintenance reminders: Roberts Roofing recommends two maintenance inspections per year, with any necessary repairs made at those times. You should be able to count on your commercial roofer to perform regular maintenance to keep minor problems from becoming costly repairs.
You have a right to expect your commercial roofer to be on time, on budget and clearly communicate all project parameters. Be sure to hold your team to the highest service standards.
See related blog: 9 Considerations for Hiring the Right Commercial Roofer
Roberts Roofing Company has been a leading provider of innovative commercial and industrial roofing solutions in Cleveland, Ohio since 1981. We provide commercial repair, replacement and maintenance to serve companies of all sizes In Ohio and the surrounding region, offering a combination of technical expertise, custom solutions and quality workmanship to every project.
To find out more about selecting a commercial roofer in Cleveland, Ohio, simply fill out the form on this page and a member of our team will be in touch. Or, you may call us at 440.373.1301.